Terms of purchase


These terms of purchase apply to all purchases via the website www.kalmarlansmuseum.se. When you make a purchase, you leave a binding order with Kalmar County Museum's organization number 832400–4087 and are thus liable for payment for what you ordered. Kalmar County Museum is bound to carry out your order only when you have received an order confirmation of your purchase. An order confirmation is always sent to your e-mail address as soon as possible after you have completed your order.

Terms of purchase

To be able to make a purchase via our website, you must accept the terms of purchase and have reached the age of 18 or have a parent's permission to make a purchase. You are responsible for ensuring that the information you provide when you make your purchase is correct and complete.


All prices are stated in Swedish kronor incl. VAT. In the event of any price changes, the price that is relevant at the customer's order occasion applies.

Shipping costs

You can always see your current shipping cost in your shopping cart before confirming your order.

Delivery time

Items will be sent no later than three days after order confirmation. Digital products are delivered the same day via e-mail.


Payment is made at the time of purchase.

Delivery of digital products

Digital products are delivered via email, usually the same day as the purchase is made.

Uncollected packages

For uncollected letters or packages, we charge you for our costs for shipping, return shipping, administration and handling, currently SEK 149.

Season ticket

Your annual card is personal and gives you free admission for 12 months from the time you activated the annual card. The annual card is presented at each visit. Annual pensioner pension is personal for you as a pensioner. The card is valid upon presentation of a pension certificate.

Admission tickets

Entrance tickets are valid for the date and time stated on the ticket. As a private person, you can cancel your tickets with a free refund up to and including the day before the visit. For companies, tickets can be freely canceled / rebooked 24 hours in advance. Thereafter, 80% is charged by the booking value

Event tickets

Event tickets are valid for the date and time stated on the ticket. The right of cancellation does not apply to events. However, in the event of a canceled event, the option to rebook or refund the purchase is offered.

Right of withdrawal

The right of withdrawal is applied in accordance with the Act (2005: 59) on distance contracts and contracts outside business premises. Consumers have a 14-day right of withdrawal when purchasing products via the Website. If your purchase is for an item, the withdrawal period begins to run from the day after you receive the item. If your purchase is for a service, the withdrawal period begins to run from the day after the agreement is entered into and you have received an order confirmation. The right of withdrawal does not apply to goods that are food or groceries that can deteriorate quickly. The right of withdrawal does not apply to cultural events. In order to exercise your right of withdrawal, you must clearly and clearly notify Kalmar County Museum of this via e-mail or telephone before the withdrawal period has expired, contact information can be found here. You can use this form from the Swedish Consumer Agency to exercise the right of withdrawal, but you do not need to use the form to exercise your right of withdrawal. Refunds due to exercised right of withdrawal are made without undue delay and no later than within 14 days of you announcing that you regret, or in the case of an item after it has been returned. If you return an unused item with any associated labels and packaging, this must be done without undue delay and at least no later than 14 days from the time you invoked the right of withdrawal. If the quality of the product has been affected as a result of you as a customer having handled it more than is necessary to examine its properties or functions, a deduction on the refund corresponding to the product's depreciation may be made. You pay for the return yourself. Put the item in its original packaging (if any). It is important that you pack the product with an outer packaging so that the original packaging is protected, never stick the return label directly on the original packaging. Attach a copy of the order confirmation or similar where the order number and customer information appear. If that information is missing in the package, we can not see that the return comes from you. Always keep a receipt and shipment number that proves the return until the return is received by us. If you request to use your entrance ticket or other service before the withdrawal period has expired and the service is fulfilled completely before you have exercised your right of withdrawal, you agree that the right of withdrawal ceases in connection with the fulfillment. If you request to use your annual card or other service before the withdrawal period has expired and the service has only been partially completed when you exercise your right of withdrawal, you are entitled to a refund of the price less the amount corresponding to the value of the service used. This means that you will be obliged to pay full price for any visits you have already made during the right of withdrawal period.


If you have received a defective or incorrectly dispatched Product, Kalmar County Museum wishes you to first contact Kalmar County Museum and describe the problem. You can make the complaint on site at Kalmar County Museum, via email or telephone. Contact information can be found here. Complaints must always be made within a reasonable time from the time you discovered or should have discovered that the Product you purchased from Kalmar County Museum does not meet your expectations. If the complaint is not made in time, you will lose your right to make a complaint. If you are a consumer, you are always considered to have submitted your complaint in due time if notice was given within 2 months after you noticed the error. For consumers, the right to make a complaint is lost within 3 years of receiving the product. For buyers who are traders, the right to make a complaint is lost no later than 2 years from the time they received the product. If the complaint is made at the right time and there is a basis for the complaint, Kalmar County Museum will do its utmost to rectify the error. If it is not possible to rectify the error, you will receive instructions from Kalmar County Museum on how to proceed to receive a re-delivery of or price deduction for the incorrect product instead. If you are dissatisfied with Kalmar County Museum's handling of your complaint, you as a consumer have the right to report the matter to the General Complaints Board ("ARN"). ARN makes impartial trials of disputes between consumers and companies. Kalmar County Museum always follows the General Complaints Board's recommendations. More information about ARN and the registration process can be found at arn.se.


Kalmar County Museum reserves the right to change Kalmar County Museum's daily program at any time. The purchase of annual tickets or entrance tickets thus does not guarantee the existence of a particular performance and therefore does not constitute a basis for a complaint.

Grounds for liberation

Neither you nor Kalmar County Museum is responsible for deficiencies in the performance of the agreement if the deficiency is due to a circumstance that is beyond the party's control ("Exemption basis"). Such a ground for exemption can e.g. be government action or omission, new or amended legislation, labor dispute, blockade, fire, natural disaster, major accident, war or terrorist attack, technical problems or other circumstances which significantly impede the party's performance of the agreement and which the party could not reasonably foresee or overcome . The reason for exemption for Kalmar County Museum is also considered the fact that a subcontractor to Kalmar County Museum is affected by a circumstance which, according to the above, is to be considered as grounds for exemption. A ground for exemption frees the invoking party from damages and other sanctions.


Disputes that arise in connection with this agreement and where the buyer is a trader are settled in a Swedish general court.

Personal data processing

Kalmar County Museum is responsible for personal data for the personal data collected in connection with your purchase of Products. This personal data is processed for the purpose of fulfilling the agreement with you and to meet certain legal requirements. For more information about how Kalmar County Museum processes your personal data and what rights you have, please see Kalmar County Museum privacy policy.